Earlier this week, in a fit of annoyed frustration and general contrariness, I made some complaints about the software Mathematica (first in one post in which I complained about instability, lack of autosave/undo features, and window resizing, then in a second post in which I brought up the incompatibility with 'Num-Lock'). To my profound surprise, I got an email from a fellow at Wolfram Research that night assuring me that these are not typical aspects of Mathematica, and that he would like to see if he could help me. A few more emails exchanged resulted in me getting in touch with one of the technical staff, and so part of today will be involved with figuring out why we are having issues. So, when I made the complaint as part of my ranting that Mathematica lacked professional polish, I may have been a little hasty. A response time of less than a day to a complaint not even directed their way, but rather just cast out from a minor blog into the sea of cyberspace, is quite impressive customer service.
Of course, no one with any affiliation with UTORwebmail, the other software I maligned as an afterthought to my first ranting post, has contacted me to explain their bizarre login/logout security choices. I guess not everyone can be as professionally aware as the Wolfram researchers.
Note: I have posted an update on the situation here.